Refund Policy

Thank you for choosing Ophiel.lk. We are dedicated to providing high-quality software solutions. If you are not satisfied with your purchase, this policy explains the conditions for refunds, returns, and exchanges specific to software products.

1. Eligibility for Returns

Refunds or exchanges are only applicable to software products purchased directly from Ophiel.lk.
Requests must be made within 14 days of the purchase date.
The software license must not have been activated or used.
Refunds are not available for expired trial versions or subscription renewals.

2. Non-Returnable Items

Software licenses that have been activated or registered.
Downloaded software products where the download has been completed.
Customized or bespoke software solutions tailored to your requirements.
Subscription services that have already commenced.

3. Return Process

Contact us at support@ophiel.lk to request a refund or return.
Provide your order details, reason for the return, and proof of purchase.
We will review your request and notify you of approval or rejection within 5 business days.

If approved, refunds will be processed and returned to the same payment method used for the purchase.

4. Refunds

Once your return request is approved, refunds will be processed within 7 business days.

Refunds will only be issued to the original payment method used during the purchase.
Refunds will not include any transaction fees or service charges incurred.
Depending on your payment provider, additional processing time may be required for the refund to reflect in your account.

5. Exchanges

If your item is defective or damaged, we will replace it. Please contact us at support@ophiel.lk for exchanges.

6. Support and Troubleshooting

If you experience issues with the software, we encourage you to contact our support team before requesting a refund. Many issues can be resolved through updates, patches, or configuration adjustments.

7. Contact Information

If you have questions or require further assistance, please contact us:

Email: support@ophiel.lk

Phone: +94 (702228850)

Address: 134/7/B, Athwelthota, Morapitiya, Kalutara, Sri Lanka